an era where quality of customer service is a competitive advantage,
Call Centers have become a means of value added customer contact. Large
amount of information can now flow between a corporate and its customers.
There has been a surge in Call Center Business with India being a low
cost-high quality destination.
You might also be looking to provide the best
services to your valued customers. But how can you leverage this opportunity
to move ahead in your market? Start here...
The following services may be of considerable
interest to you:
interactive call response - 24 x 7 Hrs. operation
Support / Helpdesk services on-line
and Billing Problems
and Account Management
generation and Sales Support
of our other activities range from Customized Software Solutions, Medical
Transcription, Pre-Press Publication, Legal Document Management, Insurance
Data Management, Medical Billing and Collection, Education & Training
and Web Based Help Desk to Call Center, etc.
All incoming calls are received by the Interactive
Voice Response (IVR), on dedicated toll free numbers, and greeted with
an appropriate project greeting and then further routed by the Nortel
Automatic Call Distribution System.
is what makes outsourcing possible in today's business environment.
Without technology, outsourcing could not exist. At ICC being a subsidiary
of Super Technologies Inc, makers of services like Super Phone Unlimited,
we have designed and we maintain our call centers state of the art,
from facilities to the high tech applications and equipment.
- A unique
modular workspace design on Level 2 which allows dedicated space for
to accommodate over 450 CSR’s on a multi-shift basis.
under development for scaling up to 1000 CSR’s on a multi-shift basis.
- A dedicated
and reliable Power Supply Link supported with a UPS of American Power
Conversion and Diesel Generators for a 100% power backup.
monitoring through closed circuit security cameras.
card access systems with different levels of access for security reasons.
defined fire exits and advanced fire-protection systems.
Phone Unlimited - Virtual Phone Line Services
own in house custom Dialer and CRM Software.
recording solution based.