ICC is a strategic partner for North American companies looking to outsource
their call center
its established North American presence and a thorough understanding
of requirements of
North American businesses coupled with its presence in South Asia, South
America, Middle East, Europe & India, ICC emerges in the marketplace
with a differentiated offer that provides North American clients a dual
advantage. First, by allowing organizations to pass on the operational
headaches of managing contact centers to ICC and secondly, by getting
a very high quality
contact center service with substantial savings.
business model is to act as a “facilitator and project manager”
and enhance relationships between the outsourced & Managed call
centre in the world and its client. ICC will help to ensure that maximum
performance and value is harnessed for its clients.
the cultural gap and the geographical distance between Rest of the world
North American corporations, and act as the voice of our clients with
our offshore partners, providing valuable,
real time feedback on campaigns.
that it can handle the call center projects and processes in a more
translating into revenue for ICC and substantial savings for its clients.
We believe and we are
successfully following the partnership module where each works in their
own area of strength, resulting
in many-fold increase in value addition ie. our partners focus on getting
call center processes and we
focus on fulfilling these processes.